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Vice President Client Onboarding (GCB5)

  • Ho Chi Minh
  • Vice President
  • Permanent
  • 5 - 7 Years
  • Negotiable
  • Banking
  • 30/04/2018

Job Description

  • Manage the team to provide support to the frontline in delivering client onboarding & client due diligence service which provides value-added advice and guidance to customers, prospects and colleagues.
  • Own the customer experience, ensuring service excellence at all times, for all aspects of a customer’s interaction with HSBC.
  • Maintain up-to-date on knowledge of HSBC’s Global Standards / CDD policies / processes (KYC, AML, Sanctions etc.).
  • Comply with the Global Standards and local requirements for client due diligence and customer on-boarding. Uphold the highest CDD standards.
  • Assist the team in their understanding, interpretation and implementation of CMB policy and procedures.
  • Ensure accurate and timely management information reporting.
  • Keep abreast of external factors influencing business e.g. economic, cultural, geographical, procedural and regulatory requirements.
  • Take a hands-on approach to performance management
  • Establish a working culture that drives continuous improvement through open & honest feedback and coaching.
  • Take ownership for the development of a CDD onboarding plan to ensure completion of CDD cases aligned to business expectations.
  • Manage the client experience throughout the onboarding of new to bank clients; maintaining the highest standard of excellence in customer service and respond to customer queries (internal / external) in a timely manner.
  • Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents
  • Build and maintain an open and positive working relationship with internal and external stakeholders.
  • Communicate the HSBC vision, Values and goals to others clearly and consistently to build engagement and an inclusive, high performing, customer-centered culture.
  • Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
  • Set expectations, share best practice and manage, monitor, coach and develop team members to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience.
  • Encourage and enable productive teamwork and matrix working, by demonstrating a collaborative approach and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
  • Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and best market practice. Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and easy identification and effective resolution or escalation of issues that arise.
  • Contribution to the development, implementation and maintenance of CDD related management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
  • Contribute to the implementation and monitoring of the application of CDD / KYC policies, procedures, practices and standards to ensure quality, effective risk management, and regulatory compliance.
  • Maintain and observe HSBC control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

Job Requirement


  • Relevant leadership, performance management and team development experience
  • Knowledge of the Commercial Banking
  • Business focused with evidence of successful accomplishment in providing outstanding customer service
  • Detailed focused and able to work independently
  • Good motivational / leadership skills, ability to influence others
  • Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues
  • Ability to effectively plan and organise, with tenacity to drive through results
  • Innovative with a flair for solving problems
  • Commercial acumen


  • Working knowledge of HSBC Group capabilities
  • University degree holder preferred
  • Relevant commercial baking frontline experience


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