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Teller

  • Ha Noi
  • Entry Level
  • No Experience
  • Negotiable
  • Banking
  • 03/11/2017

Job Description

1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transactions (i.e: cash/cheque withdraw and deposit, money exchange, term deposit, demand draft, telegraphic transfer, emergency encashment, manage the cash difference, deliver card/pin to customer,...)

2. Deliver the best customer services

  •   Provide excellent customer service
  •   Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
  •   No justified customer complaints where the avoidance of the complaint is within the staff members control
  •   Customer feedback / letters of praise
  •   Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
  •   Support Counter Team and handle customer compliance
  •   Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers

3. Sales and business support

  •   Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs and make effective referrals to Personal Banker or customer group in HSBC
  •   Provide advice and guidance to colleagues within the team, supporting them with complex transactions
  •   Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
  •   Evidence of new ideas or innovative approaches to improve processes or procedures

Job Requirement

  • Knowledge of cashiering procedures and regulations
  • Knowledge of core products, sales referral opportunities and Customer Relationship Management system
  • Knowledge of appropriate branch operational procedures
  • Awareness of compliance and regulatory issues as required
  • Strong interpersonal and customer service skills
  • Good decision making skills and proven ability to deliver accuracy and efficiency
  • Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service

 

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