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Retail Store Manager, GCB6

  • Ha Noi
  • Manager
  • Permanent
  • 5 - 7 Years
  • Negotiable
  • Banking
  • 31/12/2018

Job Description

• Lead your team to deliver the Branch RBWM Performance measures and plan.
• Manage & coach your team to drive performance with a hands-on style to grow customer, productivity, service quality and staff engagement.
• In conjunction with your team build a high personal and corporate profile in the community in which you are based.
• Lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers.
• Monitor and act on daily activity management information and other internal information tools, using them to coach your team and achieve the business goals.
• Performance Management, People Development and resourcing of your business.
• Train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.
• Use appropriate performance management tools and undertaking individual performance reviews to maximise effectiveness of the team.
• Hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.
• Create  a working environment that drives performance and an engaged team.
• Work as part of a wider integrated team.  Support others through direct and indirect actions beyond your own branch responsibilities.
• Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
• Ensure all processes for fulfill customer need & operations are in place and manage within any agreed Authorities.
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss.
• Ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioural scored lending.
• Undertake Customer activities, Operational and Credit sampling in your branch.

Job Requirement

• Bachelor Degree with 5-7 year experience or relevant.
• Proven ability in team leadership and management.
• Proven ability in Retail sales.
• Proven ability in relationship management in the Retail sector.
• ACIB or equivalent professional qualification preferred.
• Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.
• Coaching techniques to fulfill customer needs, best practice and sales management on a team and one to one basis.
• Planning and organising skills.
• Analytical skills.
• Problem solving skills.
• Attain appropriate professional and regulatory qualifications as required by market.
• Attain any internal standards as required by Country.


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