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RBWM Trainer (GCB 6)

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • 3 - 5 Years
  • Negotiable
  • Banking
  • 31/12/2018

Job Description

In this role, you will:

  • Provide a first class training and learning service to the Retail Banking sales newcomers that meets and exceeds customer expectation.
  • Ensure training programmes are designed and conducted based on training needs for all staff with various levels. 
  • Arrange and administer tailored and core training programmes.
  • Arrange evaluation of training events as required.
  • Emphasis of training to facilitate the acquisition of new knowledge, skills and abilities to enable improvement in job performance.

Job Requirement

To be successful in this role, you should meet the following requirements: 

  • Demonstrated experience and knowledge of all products and propositions in HSBC retail banking
  • Experience in a customer service environment or related position
  • Experience in creating curriculum, presentations and facilitator guides
  • Excellent oral, written, and interpersonal communication skills
  • Ability to express ideas clearly and concisely
  • Must have proven ability to rapidly develop and deploy training solutions to support program

 

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