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Product Manager, Liabilities & Wealth (GCB 6)

  • Ho Chi Minh
  • Manager
  • Permanent
  • 5 Years
  • Negotiable
  • Banking
  • 01/06/2019

Job Description

  • Handle retail liabilities portfolio including debit card, FX business and financial planning framework.
  • Support the team head in achieving specific product P&L and KPIs; including revenue growth, cost savings, acquisition, and portfolio management.
  • Formulate and implement business strategies and marketing campaigns.
  • Maintain and control the product range internally to ensure sustainable growth.
  • Be able to analyze the needs of customers through researches and drive initiatives to address customers needs
  • Develop and maintain strong relationship with all internal key stakeholders (Sales, Legal, Compliance, IT, Operation, Marketing) in order to ensure the smooth running of the business.
  • Develop, implement, and manage the end to end channel, process, technology, performance of acquisition channels, including direct sales, online, call centre, and branches
  • Review and streamline the existing product customer journey to improve internal process and customer experience.
  • Hold and develop product expertise to ensure adequate training is provided to related teams (Sales, Contact Center, Sales Quality).
  • Ensure all the products are performed in line with local regulations and Group policies.

Job Requirement

  • Minimum Bachelor's degree in Business or Finance.
  • Minimum of 5 years of liabilities / investment products, including financial planning knowledge.
  • Ability to critically analyze situations and risks, determine paths of actions, and make recommendations to senior managers.
  • Ability to prioritize and work independently under pressure within team environment.
  • Strong interpersonal skills with highly developed capacity to influence related business stakeholders.
  • Familiarity with regulatory compliance requirements in the product areas.
  • Strong verbal and written communication skills.
  • Proficiency in both English and Vietnamese.
  • Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word. HSBC core systems are advantages.


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