Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Search jobs

Operations Manager, Payment Services

  • Ho Chi Minh
  • Manager
  • Permanent
  • 3 Years
  • Negotiable
  • Banking
  • 02/03/2018

Job Description

  • Is responsible for ensuring the teams deliver in line with its demand statements
  • Is responsible for planning and prioritisation of day to day services across teams
  • Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
  • Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures and ensure on the compliance with group policy and local regulations
  • Establish targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
  • Is responsible for identifying opportunities to improve service Quality across teams
  • Establish the goals for Team Leaders and manages their performance.
  • Is responsible for the coaching and development of individual team members and the overall development plans of the teams
  • Is able to recruit team members within agreed headcount plans as directed by the Line Manager
  • Is accountable for the cascade of communication across teams
  • Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams
  • Manage resources across  teams to ensure  performance levels continually meet agreed standards
  • Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams
  • Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner

Job Requirement

  • Minimum 3 years’ experience in operations or in a directly related business/function
  • Minimum 2 years’ experience in leading a team
  • Clear understanding of multiple operational workflows and associated operational controls
  • Proven track record towards high level of customer service
  • Effective communication skills
  • Strong interpersonal skills

 

Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.