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Operations Manager, Operations Department (GCB 6)

  • Ho Chi Minh
  • Manager
  • Permanent
  • Bachelor
  • 3 Years
  • Negotiable
  • Banking
  • 31/07/2019

Job Description

In this role, you will:

  • Be responsible for ensuring the teams deliver in line with its demand statements
  • Be responsible for planning and prioritisation of day to day services across teams
  • Be responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
  • Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures and ensure on the compliance with group policy and local regulations
  • Establish targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
  • Be responsible for identifying opportunities to improve service Quality across teams
  • Establish the goals for Team Leaders and manages their performance.
  • Be responsible for the coaching and development of individual team members and the overall development plans of the teams
  • Be able to recruit team members within agreed headcount plans as directed by the Line Manager
  • Be accountable for the cascade of communication across teams.
  • Be accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams
  • Manage resources across  teams to ensure  performance levels continually meet agreed standards
  • Be accountable for the effective use of controls to ensure operational risk is within agreed limits across teams
  • Respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner

Job Requirement

To be successful in the role, you should meet the following requirements: 

  • Minimum 3 years’ experience in operations or in a directly related business/function
  • Minimum 2 years’ experience in leading a team
  • Clear understanding of multiple operational workflows and associated operational controls
  • Proven track record towards high level of customer service.
  • Effective communication skills
  • Strong interpersonal skills


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