Operations Associate

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operations Associate

In this role you will:

Impact on the Business/Function

• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
• Perform tasks relating to checking and approvals of transactions within the respective business services
• Identifies best practice opportunities within the team and across BS locations.
• Analyzing and maintaining operational data, and monitoring product inventories.

Customers / Stakeholders

• Process customer instructions accurately in accordance with agreed quality standards.
• Demonstrate ways to improve service quality and exceed customer’s expectations.
• Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)

Leadership & Teamwork

• Provides support and guidance to new operational staff to meet expected standards and objectives.
• Contributes to the creation of a supportive work environment driven by HSBC values.
• Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.

Operational Effectiveness & Control

• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are ly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards
• Demonstrate ways to increase productivity in the process

To be successful in the role, you should meet the following requirements: 

• A bachelor's degree in operations management, project management, strategic management, business management, or banking.
• Experience with budgets and financial reports, and monitoring expenses.
• Good knowledge of the products/systems/applications used in the operational environment.
• Strong interpersonal skills.
• Effective communication skills/ problem solving skills
• Proficiency in Data Analytics/ Microsoft Office/ Organizational skills 

You’ll achieve more when you join HSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited