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ITO Officer

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • 3 - 5 Years
  • Negotiable
  • Banking, IT - Software, IT - Hardware / Network
  • 23/08/2018

Job Description

In this role, you will:

  • Deliver high quality of standard service on 1st line support to business user, including helpdesk and complicated queries, ensure good investigate and follow-up on action plan provided to customer.
  • Provide assistance and advice to customer groups and management on systems’ issues
  • Contribute to the improvement of day-to-day process and assist line manager in provide technical coaching to junior team members.
  • Assist in planning and implementing yearly Business continuity plan
  • Responsible for small ITO project allocated by line manager
  • Participate in the new-technology roll-out locally and regionally.
  • Assist manager to make sure the readiness, reliability and availability of Bank’s systems according to SLA
  • Make sure all IT services and systems are maintained quarterly, including working closely with service provider to on bank’s system maintenance; ensure all healthy check logs for infrastructure are recorded.
  • To ensure CTB/RTB projects comply and assessment with R2 process.
  • Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

 - Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
 - Ensuring strict compliance with government banking regulations
 - Timely implementing internal and external audit points together with any issues raised by external regulators

Job Requirement

To be successful in the role, you should meet the following requirements: 

  • Minimum of 3 years experience in IT roles.
  • University degree in Computer Science or Engineering field
  • The job requires good project management skill
  • The job requires good in communication skill.
  • Good knowledge of IT hardware, software, operations and networks.
  • Certificate from Microsoft e.g. MCSE or Oracle OCP or Cisco CCNP
Job tags: ITO Officer


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