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ISB Relationship Manager, WSB (GCB6/5) - STA 6 months

  • Ho Chi Minh
  • Manager
  • Negotiable
  • Banking
  • 31/10/2017

Job Description

  • Join a fast moving team with an exciting client base. Get a first taste of a career as a frontline Corporate Banker
  • Manage and responsible for his/her own assigned portfolio. Closely work the RM Support to ensure customer’s smooth transactions/ requests
  • Maintain regular contact / dialogue with Products Partners / Global Relationship Team (GRM/GRB)  to explore all potential business opportunities 
  • Growing and managing the portfolios of Wholesale Banking borrowing and high value non-borrowing customers in Vietnam.
  • Deepening existing relationships and monitoring the credit risk associated with the portfolio, within the operating and strategic plans and in accordance with credit guidelines.
  • Be the First Line of Defend to protect the bank from any Financial Crime Risk, escalate all potential risks / unusual activities to the management
  • Client-oriented professional to pro-actively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions.
  • Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs.
  • Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
  • Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions
  • Ensure losses through operational failings are minimised

Job Requirement

  • For internal HSBC staff only
  • Motivated, positive and eager to learn
  • Excellent verbal and written communication skills (English and Vietnamese)
  • Knowledge of the Bank’s operational procedures and systems
  • Proven track record in a client focussed environment
  • Experience of working in a teamwork environment
  • Proven  experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
  • Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
  • An ability to get things done
  • Possess drive and resilience
  • Possess developed interpersonal skills
  • Possess planning, organisation and time management abilities
  • Ability to communicate, identify and analyse customer requirements, provide and sell need-based solutions to customers effectively

 

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