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ISB Relationship Management Support Manager, WSB

  • Ho Chi Minh
  • Manager
  • Permanent
  • Bachelor
  • 5 - 7 Years
  • Negotiable
  • Banking
  • 01/04/2019

Job Description

In this role, you will:

  • Assist ISB Relationship Managers to manage and responsible for his/her own assigned portfolio.
  •  Handle and assist the ISB Team in account opening process for WSB - ISB customers both onshore and offshore.
  • Cover the duties of Inbound team (for inward referrals) and Outbound team (for outward referrals) required in Group WSB SOP for Cross-Border Account Opening.
  • Participate in enhancing quality of customers services as well as internal processes.
  • Ensure delivery of processes and paperwork to efficiently process client lending  instructions, products and solutions within agreed timescales.
  • Assist CBC client availability and revenue enhancement through the communication of Bank operational policy and guidelines.
  • Maintain operational quality to act within policy guidelines and in line with both internal and external regulatory requirements.
  • Ensure a systemic approach across the CBC to use all  available tools to identify and mitigate risk.   
  • Support the CBC management team in optimising the potential value of  client relationships by processing the delivery of solutions, products and services appropriate to meet client needs through the appropriate channel.
  • Contribute to the development of mutually beneficial relationships with clients.
  • Ensure continuous and effective dialogue with counterparts across the CBC(s) and wider Corporate / WSB.
  • Demonstrate courageous leadership.
  • Improve employee engagement.
  • Ensure effective and continuous dialogue within the CBC team.
  • Continually provide support to the CBC team.
  • Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks.
  • Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions.
  • Ensure losses through operational failings are minimised.

Job Requirement

To be successful in the role, you should meet the following requirements: 

  • Excellent verbal and written communication skills (Chinese, English and Vietnamese)
  • Knowledge of the Bank’s operational procedures and systems
  • Proven track record in a client focussed environment
  • Experience of working in a teamwork environment
  • Proven  experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
  • Experience in the Commercial or Corporate Banking environment
  • Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
  • An ability to get things done
  • Possess drive and resilience
  • Possess developed interpersonal skills
  • Possess planning, organisation and time management abilities


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