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Infrastructure Client Service Officer

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • 2 - 3 Years
  • Negotiable
  • Banking
  • 23/04/2019

Job Description

The Infrastructure Client Services job is responsible for supporting the building and running of client services that enable DevOps, including managing collaboration tools, Banking Automation devices, Mobility Solutions, and Client Services.

This role will carry out some or all of the following activities:
• Ensures the completion and full sign off of Service Acceptance Non Functional Requirement controls for new IT Technology services or changes to IT Technology services, as well as ensuring compliance to the relevant Risk Controls and Standards
• Deliver and operate Telecommunications business services that utilise appropriate infrastructure technology solutions such that they are efficient, cost optimal and highly resilient, in collaboration with business and Technology stakeholders
• Support peers across IT to deliver functional and department goals in line with IT strategy, priorities and budgets
• Determine the strategic direction and execute in each of the Technology areas under Client Services responsibility
• Ensure Service Quality Targets are met for offered client services
• Business stakeholder management to define product roadmaps and keep other areas of HSBC informed about the Technological infrastructure capabilities available
• Write development code, understand a DevOps Continuous Integration/Continuous Delivery pipeline, and build automated test scripts (for infrastructure products and upgrades) and build automation interfaces between systems

Job Requirement

To be successful in the role, you should meet the following requirements: 

  • Graduate information technology
  • Certificate MCSE, CCNP
  • Communicate good in English, both writing and speaking


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