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HSS Client Service Officer/Assistant

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • 3 Years
  • Negotiable
  • Banking
  • 16/02/2023

Job Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets (GB&M) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as an HSS Client Service Officer/Assistant  

In this role you will:

Customer Services

  • Support Client Services Manager in handling relationships
  • Ensure client’ operational queries are handled in a timely and professional manner
  • Preparing periodical or ad-hoc reports for DCC clients
  • Keeping clients posted of relevant market information/ regulatory requirements or changes and other developments in the market;
  • Co-ordinate client’s due diligence questionnaire
  • Co-ordinate local and global survey
  • Assist in arranging meeting/ visit for clients
  • Monitor our performance against agreed SLA
  • Working closely with operations staff and other departments to resolve clients’ issues or provide alternative solutions to meet clients’ needs
  • Preparing client plan/ service plan and schedule calling program with clients on periodical basis

Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk

  • Ensure DIB and workflows/ procedures are updated
  • Ensure any identified risks are escalated to Line Manager
  • Ensure that processes are in compliance with Group FIM, BIM and local regulations
  • Ensure any changes on internal procedures which have impact on clients’ operations are identified, communicated with clients

Job Requirement

To be successful in the role, you should meet the following requirements: 

  • University (BA) or (BS)
  • 0-3 years of experience.
  • Excellent customer services experiences. Good communication skill.
  • Good time management. Ability to do multi task, work under pressure and meet tight deadlines.
  • Fluent in English.
  • Any relevant experience in the securities market would be an advantage.
  • Certificate of completion of securities courses would also be an advantage.
  • Secretarial back ground training experience also be an advantage.
  • Strong capacity to handle detail and workflow processes efficiently and effectively.
  • Strong competency in Microsoft Office (Word and Excel) and data working experiences.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited


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