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GLCM Client Service Associate - STA 3 to 6 months

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • No Experience
  • Negotiable
  • Banking
  • 01/03/2019

Job Description

In this role, you will:

  • Take care of customer’s queries on all cash management products by ensuring that all queries are handled within the predetermined service standards/SLA (service level agreement).
  • Provide customised services to assist valued customer with day-to-day operations and to handle special requests from customer under critical situation, e.g. payment instructions received near to cut-off time.
  • Assist GLCM Account Managers (AM) on customer investigation and to stand in for them when they are out for customer calls by assisting in customers’ enquiries.
  • Discuss with related parties (OPS/RC/LGA...) to work out suitable solutions for customers.
  • Manage to improve efficiency in processing payment instructions by contacting customers and providing resolutions/recommendations when recurrence of problem payment instructions are being spotted. 

Job Requirement

To be successful in this role, you should meet the following requirements:

  • Good command of English
  • Good communication skill
  • Good problem solving skill
  • General knowledge about banking, payment operations and cash management
  • Customer services mindset

 

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