Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Search jobs

GLCM Client Service Associate - STA 3 to 6 months (For HSBC staff only)

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • No Experience
  • Negotiable
  • Banking
  • 31/08/2019

Job Description

In this role, you will:

  • Take care of customer’s queries on all cash management products by ensuring that all queries are handled within the predetermined service standards/SLA (service level agreement).
  • Provide customised services to assist valued customer with day-to-day operations and to handle special requests from customer under critical situation, e.g. payment instructions received near to cut-off time.
  • Assist GLCM Account Managers (AM) on customer investigation and to stand in for them when they are out for customer calls by assisting in customers’ enquiries.
  • Discuss with related parties (OPS/RC/LGA...) to work out suitable solutions for customers.
  • Manage to improve efficiency in processing payment instructions by contacting customers and providing resolutions/recommendations when recurrence of problem payment instructions are being spotted. 

Job Requirement

To be successful in this role, you should meet the following requirements:

  • Good command of English
  • Good communication skill
  • Good problem solving skill
  • General knowledge about banking, payment operations and cash management
  • Customer services mindset


Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.