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Fraud Monitoring & Operations Officer

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • 2 Years
  • Negotiable
  • Banking
  • 27/11/2017

Job Description

  • Support to monitor systems and ensure that all cases are attended urgently after created. Achieve the standard create to open hour set by the regional.
  • Escalate to block the card when identify the fraud to prevent further fraud transaction on the credit/debit card account.
  • Take efforts to contact merchant/acquirer for fraudulent transaction cancellation if applicable.
  • Response to external parties (acquirer, merchant, and other risk contact) and internal parties (Authorization, Customer Service, Charge back, Credit and Collection) regarding the transaction verification.
  • Apply high customer service standard to all customers and perform sound protection for HSBC customers by transaction monitoring function. Provide a reliable & trustful response for all customer queries and take necessary action.
  • Support to certified to handle multiple propositions (i.e. card product, internet banking).
  • Support Line Manager in developing the strategies for fraud detection, prevention and investigation.
  • Participate in projects UAT and implementation if required.

Job Requirement

  • Bachelor degree with 2 years experiences in transaction banking (card / account transactions).
  • Open to working flexible shifting schedules.
  • Flexible, customer centric and team working, patient & empathy.
  • Ability to work in a high-volume, fast paced environment is required.
  • Proficiency with personal computers and basic software packages and specialized applications.
  • Excellent communication skills.
  • A knowledge expert who has the ablity to teach/mentor others.


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