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Fraud Monitoring & Operations Assistant

  • Ho Chi Minh
  • Entry Level
  • No Experience
  • Negotiable
  • Banking
  • 15/12/2017

Job Description

  • Support to monitor systems and ensure that all cases are attended urgently after created. Achieve the standard create to open hour set by the regional.
  • Escalate to block the card when identify the fraud to prevent further fraud transaction on the credit/debit card account.
  • Take efforts to contact merchant/acquirer for fraudulent transaction cancellation if applicable.
  • Response to external parties (acquirer, merchant, and other risk contact) and internal parties (Authorization, Customer Service, Charge back, Credit and Collection) regarding the transaction verification.
  • Apply high customer service standard to all customers and perform sound protection for HSBC customers by transaction monitoring function. Provide a reliable & trustful response for all customer queries and take necessary action.
  • Support to certified to handle multiple propositions (i.e. card product, internet banking).

Job Requirement

  • Bachelor degree
  • Open to working flexible shifting schedules
  • Flexible, customer centric and team working, patient & empathy
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialized applications
  • Excellent communication skills

 

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