Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Search jobs

Fraud Monitoring & Operations Assistant

  • Ho Chi Minh
  • Entry Level
  • No Experience
  • Negotiable
  • Banking
  • 15/12/2017

Job Description

  • Support to monitor systems and ensure that all cases are attended urgently after created. Achieve the standard create to open hour set by the regional.
  • Escalate to block the card when identify the fraud to prevent further fraud transaction on the credit/debit card account.
  • Take efforts to contact merchant/acquirer for fraudulent transaction cancellation if applicable.
  • Response to external parties (acquirer, merchant, and other risk contact) and internal parties (Authorization, Customer Service, Charge back, Credit and Collection) regarding the transaction verification.
  • Apply high customer service standard to all customers and perform sound protection for HSBC customers by transaction monitoring function. Provide a reliable & trustful response for all customer queries and take necessary action.
  • Support to certified to handle multiple propositions (i.e. card product, internet banking).

Job Requirement

  • Bachelor degree
  • Open to working flexible shifting schedules
  • Flexible, customer centric and team working, patient & empathy
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialized applications
  • Excellent communication skills


Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.