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FCC Quality Assurance Senior Associate

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • 2 Years
  • Negotiable
  • Banking
  • 01/04/2019

Job Description

In this role, you will:

• Manage the  quality and be a key stakeholder in the responsibility to meet the performance level agreement and other quality deliverables, required Quality checks and to support the FCC operations team
• Facilitate enhanced process efficiencies and ensure consistent quality service is provided
• Focus on FCC operational quality performance i.e. duly completing the quality reviews, meeting the service quality requirements, minimising cost of errors and poor processing
• Escalate issues which could have a probable business impact
• Enable classroom and training support as identified
• Maintain enhanced quality through structured coaching and feedback sessions on an on-going basis and improve operator performance
• Share best practice and learning points to the site and across all FCC Operations teams
• Facilitate operational motivators, share knowledge and bests practices across the FCC function to drive enhanced quality results
• Act as a process expert and extend support to the operations team, in particular providing timely mentoring to the operators on issues identified
• Facilitate enhanced process efficiencies and ensure consistent quality service is provided
• Assist in developing MIS, Reports & Other productive tools for FCC Operations

Job Requirement

To be successful in the role, you should meet the following requirements: 

  • University degree (BA) or BS
  • Two year’s work experience
  • Strong investigative and analytical skills.
  • Strong coaching and training skills,
  • Fluent English & Vietnamese in both writing and speaking skills.
  • Be able to analysis, interpret and disseminate complex data as required.
  • Be able to work individual and as the team


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