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Credit Control Officer (GCB 7)

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • 2 - 3 Years
  • Negotiable
  • Banking
  • 30/06/2019

Job Description

We are currently seeking an ambitious individual to join this team in the role of Credit Control Officer. In this role, you will:

  • Be authorized on behalf of HSBC to present at Courts/ EAs for document submission and/or purposely deliver the bank’s claims based on every single case’s review.
  • Be a second layer contact point for external lawyer firms, Courts and EAs to connect HSBC for any issues during litigation stage.
  • Review Litigation MI/Mortgage cases in order to ensure that (i) litigation actions do not breach agreed SLA/TAT, (ii) all cases are up to date.
  • High commitment is required for control payment in cash like OSAF. Monthly, OSAF will strictly be reviewed to make sure all controls from RMM are met. Any missing documents will be escalated immediately to line manager.
  • Control e-payment to ensure that AP/GPU team make it appropriately in line with local policies. Reconciliation of these payments is conducted quarterly by GCB7 Litigation.
  • Review cost effectiveness to make sure it is maximized. Monthly it will be reviewed and escalated if any dramatic high cost occurs.
  • Monitor service payment with external law firms in order to ensure it is paid following service contract/agreement.
  • Monthly control all accounts reaching 90+ dpd with receiving no cooperation to pay from customers to propose for litigation initiation.
  • Review abnormal cases and escalate to line manager.
  • Supporting line manager for MI/Mortgage reports.

Job Requirement

To be successful in the role, you should meet the following requirements:

  • Have 2+ years’ working experience as a legal assistant.
  • Satisfactory knowledge of day-to-day operations of a litigation team.
  • Have deep understanding of internal & external policies/procedure as well as updated legislation knowledge.
  • Have ability to juggle multiple activities and work under high pressure from both internal and external stakeholders.
  • Provide administrative support to litigation staffs and enhance office effectiveness.
  • Conduct investigations and statistical/documentary research.
  • Strictly committed to HSBC’s ABC conduct guidance


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