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Credit Control Assistant (GCB 8)

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • 1 - 3 Years
  • Negotiable
  • Banking, Customer Service, Sales / Business Development
  • 30/06/2019

Job Description

In this role, you will:

  • Call customers who have delinquent debts in Front-end cycle (including Early-stage/ Mid-range) and Back-end cycle (including Late-stage/ Recovery) of all RBWM products

  • Handle inbound calls/emails when necessary

  • Resolve customer queries/ complaints if required

  • Support achievement of the HSBC vision, values, goals and culture in personal behaviour, actions

  • Demonstrate collaboration in action and challenge actions and behaviour that are not consistent with the best interests of the business and its customers   

  • Provide ideas and feedbacks to improve existing ways of working

Job Requirement

To be successful in the role, you should meet the following requirements:

  • Bachelor degree
  • 1-3 years of experience
  • Possession communication and telecommunication skills
  • Good knowledge core banking products

 

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