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What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
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Contact Centre Services & Sales Representative - Inbound

  • Ho Chi Minh
  • Entry Level
  • Permanent
  • 1 Years
  • Negotiable
  • Banking
  • 30/04/2018

Job Description

  • Handle contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Deliver what is promised in line with customer expectations
  • Offer value added products and services based on customer needs analysis and ensure customer understanding of those products
  • Provide excellent customer service to basic customer contacts by keeping up to date on training and internal communications
  • Generate customer loyalty through strong knowledge of key products and services
  • Own and resolve issues and understand how and when to escalate

Job Requirement

  • Be proficient language(s) required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Take pride in delivering what is promised in line with the customer and service expectations
  • Want to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills and is polite and friendly at all times
  • Display patience and empathy

 

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