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Contact Centre Services & Sales Representative - Inbound (Night shift)

  • Ho Chi Minh
  • Entry Level
  • Permanent
  • 1 Years
  • Negotiable
  • Banking
  • 30/06/2018

Job Description

  • Handles contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  • Generating customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues and understands how and when to escalate
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
  • Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.

Job Requirement

  • Bachelor's degree
  • Be proficient language(s) required by the process
  • Night shift working only
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Take pride in delivering what is promised in line with the customer and service expectations
  • Want to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills and is polite and friendly at all times
  • Display patience and empathy

 

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