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Collection Calling Team Manager

  • Ho Chi Minh
  • Manager
  • Permanent
  • Bachelor
  • 3 - 5 Years
  • Negotiable
  • Banking
  • 01/01/2019

Job Description

In this role, you will:

  •  Monitor collectors in team for operational collections and recoveries through reviewing their performance daily.
  •  Provide clear guidance and training/ attachment for staff, building up teamwork and ensuring service-oriented culture, highly motivated team is created.
  •  Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
  • Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
  • Ensuring strict compliance with government banking regulations.
  • Timely implementing internal and external audit points together with any issues raised by external regulators.
  • Ensure the services standard is met, and the external and internal customers are satisfied.

Job Requirement

To be successful in the role, you should meet the following requirements: 

  • Knowledge of core banking products
  • Good knowledge of personal loan products
  • Possession supervisory and negotiation skills
  • Good communication skill in English and PC


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