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Chief Cashier (GCB 6)

  • Ha Noi
  • Manager
  • Permanent
  • Bachelor
  • 5 Years
  • Negotiable
  • Banking
  • 22/07/2019

Job Description

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Sales, Distribution and Business Development -

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments, thereby maximising value and customer satisfaction. Responsible for  implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.

We are currently seeking an ambitious individual to join this team in the role of CHIEF CASHIER, RBWM 

In this role, you will:

- Provide excellent customer service and quality customer transactions within the Main Branch
- Be overall responsibility for managing the cash & its movement for VNM Branches/Transaction Offices
- The job holder also fulfills the role and responsibilities related to vault operations equivalent to that of the Chief Accountant, under Circular 01 from State Bank of Vietnam
• Provision of efficient face to face banking operations in the Retail Store, including cash , cheque transactions and  pin (debit, credit, ATB)
• Ensure all operational requirement which is included cash ordering, bundling, labeling, maintaining correct cash stocks, sorting of notes and cash supply/collection from small retail stores, small branch (Le Dai Hanh, Binh Duong, Can Tho, Dong Nai) and express banking facilities
• Create a culture within the Teller & Bulk Cash team whereby the identification of leads & an efficient referral process is part their daily responsibilities
• Specific ownership of the most complex & high value transactions requiring additional knowledge or experience to support  Sale team and Premier Team for cash requirements in the South and the North
• Ensure the smooth operations and requirements of cash for all the retail stores and ATMs in the whole area
• Ensure that laid down procedure are followed that protects the safety and security of our customer and staff                       
• Co-ordinate with partner banks to search for cheap sources of cash/treasury notes and sell surplus to minimize related costs and ensure the Bank’s proper cash position at all times
• Control on-site ATM operations at Main Branch
• Provide all physical cash needs for VNM Branch Network
• Ensure providing the 24/7 full service with no out-of-money issues and any technical related problems at Branch as well as off-site ATMs       

Job Requirement

To be successful in the role, you should meet the following requirements:

• Bachelor Degree with minimum 5 years of service background in retail banking or related industry
• Knowledge of cashiering procedures and regulations
• Knowledge of core products, account opening systems and Customer Relationship Management system
• Knowledge of appropriate Retail Store operational procedures
• Awareness of financial regulatory and compliance procedures as required
• Strong interpersonal and customer service skills
• Good decision making skills and proven ability to deliver accuracy and efficiency
• Ability to coach and guide Cashiers in complex transactions and enquiries & in providing outstanding customer service
• Sales referral skills
• Ability to manage cash stock holdings cost effectively & not to the detriment of customer service


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