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Assistant Manager Client Service, GLCM (GCB6)

  • Ha Noi
  • Manager
  • Permanent
  • Bachelor
  • 2 - 5 Years
  • Negotiable
  • Banking
  • 30/06/2018

Job Description

In this role, you will:

  • Maintains and maximizes GLCM revenue from customers
  • Contributes to the maintaining and improvement of GLCM competitiveness
  • Understands the impact our competitors, local community and the external environment can have on our customer base, to ensure long term sustainable value
  • Ensure highest level of customer satisfaction and that the solutions of the Bank are delivered best-in-class.
  • Ensures defense and maximization of bank’s income levels from clients under assigned portfolio and at the same time safeguarding the Bank’s interests.
  • Develop strong relationships with all key stakeholders to provide an integrated and consistent customer experience across all delivery channels.
  • Cultivate an environment that supports diversity and reflects the HSBC brand and create a high performance culture.
  • Compliance – Ensure compliance with Group standards, regulatory and compliance requirements
  • Implementation of audit recommendations

Job Requirement

To be successful in the role, you should meet the following requirements: 

  • Minimum 2 years working in relevant experience 
  • Commercial banking experience
  • Presentation skills
  • Strong interpersonal skills and ability to liaise effectively with personnel across functions


 

 

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