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AML Investigation Quality Assurance Manager

  • Ho Chi Minh
  • Manager
  • Permanent
  • 2 - 5 Years
  • Negotiable
  • Banking
  • 31/01/2018

Job Description

  • Perform quality assurance review in accordance with AML policies and departmental procedures within established timeframes
  • Produce reports containing quality assurance results and associated metrics using established procedures
  • Maintain current knowledge of regulations applicable to the business, any business changes as well as pertinent internal regulatory policy and procedural changes
  • Provide insight into quality gaps discovered as part of the quality assurance process and ensure these gaps are communicated to appropriate management and business owners.
  • Analyze information gathered to develop recommendations for improvement and changes in current policies
  • Producing MI, acting as a backup and supporting the deployment of the FCTM quality model effectively
  • Publish MI related to Quality with detailing on overall Quality Score achieved and also individual site performance
  • Escalate issues which could have a probable business impact
  • Responsible to ensure a consistent approach is followed while deploying the quality strategy for FCTM
  • Responsible for support to EIR projects and initiatives to enhance efficiency of investigation process
  • Enable classroom and training support as identified
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Establish and maintain professional relationships with monitoring/investigations units, as applicable
  • Effectively cascade any process related quality communication to all stakeholders. 
  • Maintain enhanced quality through structured coaching and feedback sessions on an on-going basis and improve operator performance
  • Establish effective relationships across all FCTM and sites to drive a “Joined Up” approach.  Ensure consistency in applying quality procedures so that a Customers/Region’s data is the product of a consistently deployed Quality strategy
  • Publish Quality MI which helps understand the training needs thus enhance the overall Quality of the process
  • Support Continuous Improvement Initiatives which are driven across FCTM teams
  • Be able to work both independently and in team-oriented contexts.
  • Provide feedback and recommendations to management to contribute to improved quality and efficiency of area activities
  • Communicate effectively with the colleagues across  the FCTM function to provide  support and drive quality
  • Facilitate process efficiencies and recommend process changes through engagement with the operations teams
  • Maintain a strong network across all the sites to continuously drive best practices
  • Identify and deliver the training needs through Quality campaigns and other forums 
  • Drive engagement with the operations teams through the extensive MI produced by the management information team through forums such as Quality hours  
  • Share best practice and learning points to the site and across all FCTM teams
  • Facilitate operational motivators, share knowledge and bests practices across the FCTM function to drive enhanced quality results
  • Act as a process expert and extend support to the operations team, in particular providing timely mentoring to the operators on issues identified
  • Facilitate enhanced process efficiencies and ensure consistent quality service is provided
  • Assist in developing MIS, Reports & Other productive tools for FCTM 
  • Ensuring processing and operations management confirm to Group’s Compliance policies and procedures
  • Maintain all the process reports in accordance with the compliance and audit procedures

Job Requirement

  • University degree (BA) or BS
  • Two to Five year’s work experience
  • Strong investigative and analytical skills.
  • Strong communications, coaching and training skills,
  • Fluent English & Vietnamese in both writing and speaking skills.
  • Be able to analysis, interpret and disseminate complex data as required.
  • Ability to understand and implement Group risk management policies
  • Be able to manage multiple tasks by utilizing time management skills;
  • Be able to work individual and as the team


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